At Atrius Health, we utilize an Incident Command System which allows for an efficient approach to managing emergencies. The Incident Command Team, formally trained through FEMA, was assembled to manage the COVID-19 pandemic. As this emergency has spanned months, we have rotated staff and leaders into Incident Command Team positions to help us navigate through this crisis.
We are a large organization, but nimble enough to respond well to this crisis. Below highlights some practice transformations that occurred when the pandemic reached Massachusetts.
At Atrius Health, we quickly designated some of our practices as Respiratory Illness Centers of Excellence (RICE) and redirected non-respiratory urgent care to other sites.
In an effort to consolidate supplies and staff and build workflows to protect against the transmission of COVID-19, we temporarily closed a number of clinical sites. Providers and staff from those sites were redeployed to open sites and virtual care.
Our patients have access to care “24/7” through telecom and urgent care, which provides timely care and continuity for our patients. We added virtual care capabilities via video and in-person visits with our providers.
Atrius Health deployed almost 60 clinical staff to Boston Hope.
In recognition of the vast financial impact of the pandemic on healthcare, the Atrius Health management team built a rapid mitigation plan to manage cash reserves and mitigate potential losses. Supplemental funding was secured through a variety of governmental programs and grants, and available lines of credit were secured. Expenses were managed with vendors, insurers and partners. Operational resources and expenses were conserved and focused first on COVID-19 activities and the needs of acutely ill patients.
We initiated a number of drive-up testing sites in towns and cities throughout our practice region (specifically in Boston, Braintree, Chelmsford, Norwood, Peabody, Somerville and Wellesley) to ensure optimal access for our patients. Click Here
A majority of our interactions with patients initially occur in a non-face-to-face office visit format (e.g., phone calls, secure messaging, etc.). However, during COVID-19 we rapidly accelerated our virtual care offerings and greatly expanded our telemedicine capabilities. We are now offering video visits through every service line with real time access and are routinely performing thousands of video visits a day. We anticipate that our departments will continue offering virtual care options as part of our ongoing care model. Click Here
Our current focus
We are redesigning how we practice medicine with a focus on virtual care whenever appropriate. We will remain nimble and responsive to the evolving needs of our patients and the realities of this public health emergency.
Atrius Health will continue to provide the right care at the right time and place with an emphasis on virtual care embedded in our primary and specialty care departments.